Month: March 2011

10 years on: time to say thanks

Published March 28, 2011

Having celebrated our tenth anniversary in business last year it made Nick and myself ponder the journey we’ve been on and remind ourselves of all the people who have helped make Something Big what it is today. So in true Oscar winner style (but without the tears) here are a few people we want to thank and […]


Has social media changed customer service for the better?

Published March 9, 2011

A satisfied customer tells one person about their experience, a dissatisfied customer tells ten. Or at least that’s been the marketing cliché for as long as most of us remember. Fair point, well made? You might think. But look again at those numbers. A dissatisfied customer tells ten people? Maybe. If the dissatisfied customer in […]