Here at Something Big we value our people, and as we grow we continually focus on maintaining our great family culture and office atmosphere. The team is made up of strong, talented experts who are driven to deliver the best in their area of expertise and together we work brilliantly as a team.

We’re always looking for talented, creative individuals wanting a new challenge. Think you might be a good fit?





The Role

This a key senior role within the agency as you will be taking responsibility for our largest clients and their many touch points. You will responsible for making connections with people, motivating and inspiring them to achieve results.  You will also be responsible for and be a role model to more junior members of the team, demonstrating a consistent high level of service for our clients, whilst being passionate about the work we do – a real ambassador for the agency.

Day-to-Day Responsibilities

  • Write and agree annual account plans and manage the accounts on a monthly basis to meet these goals
  • To work proactively with all levels of seniority within the clients’ teams to help develop their businesses
  • Build, establish and secure ongoing relationships with senior points of contacts/decision makers
  • Provide financial intelligence such as forecasting and pipelines and be responsible for client revenue, profitability and investment (where appropriate)
  • On occasion you will be expected to contribute to winning new business outside of your day-to-day clients
  • Spot and create new business opportunities within your clients
  • Lead, support and manage junior members of the client team, giving them the responsibility for the day-to-day workload and prioritisation of work
  • Develop and lead your team, holding regular appraisals for each member (if required) of your team
  • Hold internal and external client reviews on a regular basis
  • Take briefs and oversee them through the business to the point of billing
  • Constantly review the way we work to benefit the client and agency – looking for smarter and more efficient ways of working
  • Proactively drive client relationships
  • Delegation of authority

Skills and Expertise

  • Knowledge and skill in how to successfully influence and persuade others by understanding their individual needs and motivations are essential
  • 5 years’ plus experience within another agency (marketing, design or creative agency)
  • Experience of large complex accounts
  • Experience and proven track record of relationship management
  • Experience and proven track record of protecting, growing and nurturing clients
  • Strong commercial awareness and business acumen
  • To take the lead and assume full responsibility for the service that Something Big provides to a client
  • Experience of managing people
  • Outstanding written and oral communication
  • Confident and engaging presentation skills
  • Negotiation skills
  • Management and motivation of client team
  • Leadership, management and development of own team, from AEs to SAMs
  • Problem solving
  • Project costing

Personal Skills

  • You will be motivated, bright and willing to take on new challenges
  • Empathetic communication and enthusiasm
  • With a positive approach and the ability to adapt to changes, you will work well within a dynamic team, meeting deadlines and exceeding customer expectations
  • Be solution focused with a ‘can-do’ attitude
  • A motivated, self-starter with a strong work ethic who can oversee projects through from start to finish
  • Have the ability to prioritise your own workload and multi-task in a busy, pressurised environment whilst maintaining the highest level of attention to detail
  • Urgency of goal achievement


  • Educated to Degree level or equivalent professional qualification such as IDM or CIM
  • Full driving licence and own car

Our Values

  • Passion
  • Fire
  • Enthusiasm
  • Skill

Things to expect working for Something Big

  • 25 days’ holiday plus 8 public holidays
  • Cash benefit non-contributory NHS Top-Up Scheme
  • Contributory personal pension
  • Monthly Company Huddles
  • Monthly 121s with your line manager plus annual appraisals
  • Social and wellbeing events throughout the year