Delivering positive early employee experience

Grappling with a fiercely competitive job market, increasing employee turnover in frontline roles, and a new generation with high expectations entering the workforce, DHL Supply Chain needed a solution to retain its top talent. To support new starters in feeling confident, excited, motivated, and engaged in their new role and the business, we needed to create a best-in-class, global, digital, employee onboarding experience.

We wanted to bring DHL Supply Chain’s #TogetherUnstoppable strategy to life for new starters. We used ‘together’ as the hook to bring the onboarding journey together in one seamless narrative, showing new starters that they are joining a collaborative and supportive team, helping to foster a greater sense of belonging.

The journey of onboarding a new employee at DHL Supply Chain now begins with preboarding, right after the employment contract is signed. This experience is carefully planned in order to introduce the new employee to the company, giving them the right information at the right time. The goal is to build excitement around joining the world’s largest logistics company and boost their confidence in their ability to unlock their full potential. The onboarding process continues for three months, ending with a celebration of the impact made by the new employee thus far within DHL Supply Chain.